The UFC and its streaming partner, NeuLion, have yet to address how and if they will compensate customers who paid $100 for Saturday’s Floyd Mayweather vs. Conor McGregor fight and were prevented from viewing it due to technical issues.
The main event was delayed due to what Showtime, described as “scattered outages,” but the majority of the problems appeared to be with UFC’s app that runs on several different platforms and not the outages referenced by Showtime.
UFC has yet to offer a comment despite repeated requests by USA TODAY Sports that began shortly after Mayweather’s 10-round victory. NeuLion has not responded to multiple requests by phone and email.
Depending on how exactly UFC and NeuLion handle the situation, one legal expert says fans could possibly turn to the courts for a remedy.
“I’ve already spoken to one person who is frustrated about the situation,” Hart Robinovitch, a Phoenix litigator who specializes in class-action lawsuits, told USA TODAY Sports.
“The people who paid $100 and then bought food and beer had their night ruined. The main thing you have to consider is what are they going to do for these people?”
Customers have reported on Twitter that they have successfully gotten the charge taken off their credit cards by requesting a chargeback from their banks.
UFC and NeuLion have yet to address how they will handle refund requests for customers who purchased the fight directly via UFC.tv.
Robinovitch filed a federal lawsuit on behalf of purchasers where weren’t happy that Manny Pacquiao wasn’t fully healthy in his bout against Mayweather in 2015. That case was dismissed by a U.S. District Court judge in California last week.
“Bringing a class action on behalf of people affected negatively is the best shot at recovering the purchase price (if no refund is offered),” Robinovitch said. “It would be difficult to get ancillary damages (for the costs of a fight party) since everyone’s experience is different. But what they all have in common is that they paid $100, satisfying their end of the deal, and weren’t able to watch the fight.”
Original Story: MMA Junkie Via USA TODAY